Account Verification
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The account verification feature allows you to verify your account by submitting identification documents, such as: Selfie, Identity document (ID card/Passport/Residence permit/Driver`s license).
To verify your account, navigate to the 'Main' section, select the account sub-section, and open the 'Settings' page. Next, click 'Verify' in the 'Account verification' sub-section:
1️⃣ In order to begin the verification procedure you will need to agree to the processing of personal data and click 'Next':
2️⃣ Make a Selfie. Carefully read the provided instructions and click 'I`m ready' to take a Selfie:
The option to continue on your phone will remain available during the whole verification process and will be indicated as a separate 'Continue on your phone' button at the bottom of the page.
3️⃣ Select the country that issued your document, choose your document type and click 'Next':
4️⃣ Upload the chosen document type. Carefully read the provided instructions and click 'Upload...document':
If the uploaded documents are not suitable for verification in the selected country, you will receive a warning notice. Click 'Continue' to upload alternative documents:
Make sure to submit clearly visible and readable documents. Once the documents are uploaded, click 'Confirm and Proceed' at the bottom of the page:
5️⃣ Check the submitted information and upload alternative documents if necessary by clicking 'Edit', and click 'Next':
You will be redirected to the Status page where you can track the status of your verification.
As soon as the verification procedure is completed you will receive a corresponding 'Verification Complete' notice.
On the 'Settings' page in the 'Account verification' sub-section, the 'Status' of your account will now be updated to 'Verified' and you will be able to review your information in the 'Personal information' sub-section.
If the account verification was failed, you will receive a corresponding notice.
The 'Status' of your account will be updated to 'Unverified':
If you have any questions or wish to inquire, please contact the compliance department via email at compliance@primexbt.com
Additionally, you can also verify your account from the Android or IOS applications of the platform by selecting the 'Profile' section and choosing the corresponding option.