# Account Verification

The account verification feature allows you to verify your account by submitting identification documents, such as: Selfie, Identity document (ID card/Passport/Residence permit/Driver\`s license).

{% hint style="info" %}
Note that verifying your account is optional and will affect only the [24H Withdrawal Limit.](/help-center/deposits-withdrawals/how-to-withdraw-funds.md#withdrawal-terms-and-conditions)
{% endhint %}

To verify your account, navigate to the '[Main](/help-center/home-interface/understanding-home-interface.md#main-home-section)' section, select the account sub-section, and open the '[Settings](https://primexbt.com/my/home/settings)' page. Next, click '**Verify**' in the 'Account verification' sub-section:

<figure><img src="/files/pV6oK2421ouETefi9Lu3" alt=""><figcaption></figcaption></figure>

<figure><img src="/files/wJKMRqpQK36HanDWDhmQ" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Additionally, you can also verify your account from the [Android](https://play.google.com/store/apps/details?id=com.primexbt.trade) or [IOS](https://apps.apple.com/us/app/primexbt-crypto-trading/id1522267195) applications of the platform by selecting the 'Profile' ![](/files/i03BY5F2zTBUZ79sWyiA) section and choosing the corresponding option.
{% endhint %}

1️⃣ In order to begin the verification procedure you will need to *agree to the processing of personal data* and click '**Next**':

![](/files/REJgHlK5kYNrFQSCjyAm)

{% hint style="info" %}
The verification procedure of your identification documents is processed and executed by a third-party partner service [SumSub](https://sumsub.com/)
{% endhint %}

2️⃣ Make a Selfie. Carefully read the provided instructions and click '**I\`m ready**' to take a Selfie:

![](/files/DmgSwUpeoXkgp1ufSzar)

{% hint style="info" %}
Additionally, you can take the Selfie and continue the verification procedure on a phone. By choosing the '**or continue on a phone'** option, you will be redirected to a separate page where you can copy a link or scan a QR code to your mobile browser.
{% endhint %}

![](/files/LAnAybQ1Jq3hXGCC6li0)

{% hint style="info" %}
After switching from the the desktop version, you will receive a status page that will update according to the verification steps completed on your phone.\
\
You can always resume the verification process in the desktop version by clicking '**Continue on this device**'
{% endhint %}

<figure><img src="/files/yNqZ8T2V4WbmszaY4Emf" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
The option to continue on your phone will remain available during the whole verification process and will be indicated as a separate '**Continue on your phone**' button at the bottom of the page.
{% endhint %}

![](/files/7GYOG5kjIX7dBVnJmwYm)

3️⃣ Select the country that issued your document, choose your document type and click '**Next**':

<figure><img src="/files/KlZHfp5MfsA28W24evZu" alt=""><figcaption></figcaption></figure>

4️⃣ Upload the chosen document type. Carefully read the provided instructions and click '**Upload...document**':

![](/files/OmahYLHI25YZx86miqax)

{% hint style="danger" %}
If the uploaded documents are not suitable for verification in the selected country, you will receive a warning notice. Click '**Continue**' to upload alternative documents:
{% endhint %}

![](/files/R4BLjx3RaLbok69Cq6wY)

Make sure to submit clearly visible and readable documents. Once the documents are uploaded, click '**Confirm and Proceed**' at the bottom of the page:

![](/files/oPtIAMII36JjydebmOoZ)

5️⃣ Check the submitted information and upload alternative documents if necessary by clicking '**Edit**', and click '**Next**':

<figure><img src="/files/EKYLSW6P7F5c2ju8sxn0" alt=""><figcaption></figcaption></figure>

You will be redirected to the Status page where you can track the status of your verification.

<figure><img src="/files/QbmuR0yWHEbj3EqVh4rw" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
As soon as the verification procedure is completed you will receive a corresponding '**Verification Complete**' notice.
{% endhint %}

<figure><img src="/files/FrgQERBju6pGD9EPz53m" alt=""><figcaption></figcaption></figure>

On the '[Settings](https://primexbt.com/my/home/settings)' page in the 'Account verification' sub-section, the 'Status' of your account will now be updated to '**Verified**' and you will be able to review your information in the '**Personal information**' sub-section.

<figure><img src="/files/HcMhGFwnXBeoMc32jZii" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If the Status page was closed before the verification was completed, the current 'Status' of your account will be reflected as '**Pending**' in the 'Account verification' sub-section and you will be able to return to the Status page by clicking '**Verify**.'\
\
As soon as the verification procedure is completed, the 'Status' of your account will be updated accordingly.
{% endhint %}

<figure><img src="/files/3R5goV8Cy7npHze9i1k3" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
If the account verification was failed, you will receive a corresponding notice.
{% endhint %}

<figure><img src="/files/EXQKi1eVCOORJwZ2KKtg" alt=""><figcaption></figcaption></figure>

The 'Status' of your account will be updated to '**Unverified**':

<figure><img src="/files/zrUinE32e9yGARRuYENP" alt=""><figcaption></figcaption></figure>

If you have any questions or wish to inquire, please contact the compliance department via email at <compliance@primexbt.com>

{% hint style="info" %}
Make sure to review our [KYC](/help-center/policies/kyc-policy.md)/[AML](/help-center/policies/aml-policy.md) policies for detailed information.
{% endhint %}


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