# Account Verification

The account verification feature allows you to verify your account by submitting identification documents, such as: Selfie, Identity document (ID card/Passport/Residence permit/Driver\`s license).

{% hint style="info" %}
Note that verifying your account is optional and will affect only the [24H Withdrawal Limit.](https://primexbt.gitbook.io/help-center/deposits-withdrawals/how-to-withdraw-funds#withdrawal-terms-and-conditions)
{% endhint %}

To verify your account, navigate to the '[Main](https://primexbt.gitbook.io/help-center/understanding-home-interface#main-home-section)' section, select the account sub-section, and open the '[Settings](https://primexbt.com/my/home/settings)' page. Next, click '**Verify**' in the 'Account verification' sub-section:

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-75e7fd559ea4d7d6ed99c0c9c496e380f46415be%2F%D0%9A%D0%BE%D0%BF%D0%B8%D1%8F%20settings.png?alt=media" alt=""><figcaption></figcaption></figure>

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-0dac979b920cf3e8cdd2d36ed0442bf68c21731f%2Funverified%20account.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
Additionally, you can also verify your account from the [Android](https://play.google.com/store/apps/details?id=com.primexbt.trade) or [IOS](https://apps.apple.com/us/app/primexbt-crypto-trading/id1522267195) applications of the platform by selecting the 'Profile' ![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-074ae05d9fe510eb2a56f1b48d87eebb0aee7cae%2F2022-05-01%2016.56.02.jpg?alt=media) section and choosing the corresponding option.
{% endhint %}

1️⃣ In order to begin the verification procedure you will need to *agree to the processing of personal data* and click '**Next**':

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-e215c3a010b9dfa63d11bcafa14d4646e9c8c26d%2FScreenshot%202022-03-22%20at%2020.37.11.png?alt=media)

{% hint style="info" %}
The verification procedure of your identification documents is processed and executed by a third-party partner service [SumSub](https://sumsub.com/)
{% endhint %}

2️⃣ Make a Selfie. Carefully read the provided instructions and click '**I\`m ready**' to take a Selfie:

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-303d6cf4b835f307e3dcf6a653fe2d2aca54411b%2F3.png?alt=media)

{% hint style="info" %}
Additionally, you can take the Selfie and continue the verification procedure on a phone. By choosing the '**or continue on a phone'** option, you will be redirected to a separate page where you can copy a link or scan a QR code to your mobile browser.
{% endhint %}

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-273e3931cd6b75d69489911b029465083cf366f0%2FContinue%20on%20phone.png?alt=media)

{% hint style="info" %}
After switching from the the desktop version, you will receive a status page that will update according to the verification steps completed on your phone.\
\
You can always resume the verification process in the desktop version by clicking '**Continue on this device**'
{% endhint %}

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-3e4d09118a8582ee9f35a08a847d73d1b703f753%2FScreenshot%202022-12-06%20at%2014.28.10.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
The option to continue on your phone will remain available during the whole verification process and will be indicated as a separate '**Continue on your phone**' button at the bottom of the page.
{% endhint %}

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-7d7febe833e0fd83114379035e31eccb3f1c5ea2%2FScreenshot%202022-03-22%20at%2021.23.30.png?alt=media)

3️⃣ Select the country that issued your document, choose your document type and click '**Next**':

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-0f7c464096d3a9377cbc30d48c4a9d74fe721232%2FScreenshot%202022-12-06%20at%2015.47.23.png?alt=media" alt=""><figcaption></figcaption></figure>

4️⃣ Upload the chosen document type. Carefully read the provided instructions and click '**Upload...document**':

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-b76f0e91b680e0baa39f8b997498a2cd2c5b14a5%2FScreenshot%202022-03-22%20at%2022.02.03.png?alt=media)

{% hint style="danger" %}
If the uploaded documents are not suitable for verification in the selected country, you will receive a warning notice. Click '**Continue**' to upload alternative documents:
{% endhint %}

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-549a65c4d84607a6df5ac7e32ba8650cdfcdf8c6%2F9.png?alt=media)

Make sure to submit clearly visible and readable documents. Once the documents are uploaded, click '**Confirm and Proceed**' at the bottom of the page:

![](https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-6bfbfd5999173f44a6e1208cd4fd065bf1036c50%2FScreenshot%202022-03-22%20at%2022.38.16.png?alt=media)

5️⃣ Check the submitted information and upload alternative documents if necessary by clicking '**Edit**', and click '**Next**':

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-17723572367f3e11b2629eb9d5d3eff519abd3fc%2FScreenshot%202022-12-06%20at%2014.32.05.png?alt=media" alt=""><figcaption></figcaption></figure>

You will be redirected to the Status page where you can track the status of your verification.

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-d081845e8ced27cbc79a5d947af1cb5fa2288166%2FScreenshot%202022-12-06%20at%2014.36.38.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="success" %}
As soon as the verification procedure is completed you will receive a corresponding '**Verification Complete**' notice.
{% endhint %}

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-5247c0ff85e2a34be3c7b64ef072779947ca8bce%2FScreenshot%202022-12-06%20at%2014.39.58.png?alt=media" alt=""><figcaption></figcaption></figure>

On the '[Settings](https://primexbt.com/my/home/settings)' page in the 'Account verification' sub-section, the 'Status' of your account will now be updated to '**Verified**' and you will be able to review your information in the '**Personal information**' sub-section.

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-fbecd04f33232d8e490772fe926c64789c748ed1%2Faccount%20verified.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="info" %}
If the Status page was closed before the verification was completed, the current 'Status' of your account will be reflected as '**Pending**' in the 'Account verification' sub-section and you will be able to return to the Status page by clicking '**Verify**.'\
\
As soon as the verification procedure is completed, the 'Status' of your account will be updated accordingly.
{% endhint %}

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-e443e5457eb3cc25a5db748a9445a5934b5e4828%2Faccount%20verification%20pending.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="danger" %}
If the account verification was failed, you will receive a corresponding notice.
{% endhint %}

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-6ba0849cf5651d1c5497e67e39a62969ab046db1%2FScreenshot%202022-12-06%20at%2015.52.23.png?alt=media" alt=""><figcaption></figcaption></figure>

The 'Status' of your account will be updated to '**Unverified**':

<figure><img src="https://1941544518-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-LfK-HdU-XXoT_wVnrCz%2Fuploads%2Fgit-blob-fb9edf5d05cb771cdc5f65a3c2ffa97f470eda37%2Faccount%20rejected.png?alt=media" alt=""><figcaption></figcaption></figure>

If you have any questions or wish to inquire, please contact the compliance department via email at <compliance@primexbt.com>

{% hint style="info" %}
Make sure to review our [KYC](https://primexbt.gitbook.io/help-center/policies/kyc-policy)/[AML](https://primexbt.gitbook.io/help-center/policies/aml-policy) policies for detailed information.
{% endhint %}
